SavePinn

Contact Us

Have a question, found a bug or want to work with us? We read every message.

Support & feedback Problems downloading, bug reports and feature ideas. [email protected] Copyright / DMCA Ask us to block Pins that contain your copyrighted work. [email protected] Business & partnerships Advertising, press and partnership enquiries. [email protected]

Before you write

Most download problems have a quick fix. Please check these first:

  • "Couldn't find any media" — make sure you copied the link to a single Pin (Share → Copy link), not a board or profile.
  • "Pin doesn't exist or is private" — the Pin may have been deleted, or it's on a secret board or private account.
  • The video won't play on iPhone — open the file from Safari's downloads and choose Save Video to add it to Photos. See the device guides.
  • The Pin shows a YouTube or website video — some Pins only link to videos hosted elsewhere. Those aren't stored on Pinterest, so they can't be downloaded here.

You'll find more answers in our FAQ.

Reporting a problem

If you're contacting us about a Pin that won't download, please include:

  • The Pin link you pasted.
  • The error message you saw.
  • Your device and browser (for example, "iPhone 15, Safari" or "Windows 11, Chrome").

We aim to reply within 2–3 business days. Copyright notices are handled as a priority.

Please note

SavePinn is not part of Pinterest. We can't help with Pinterest account, login or billing issues — please contact Pinterest Help for those.